Latihan Soal Procedure Text: Resep dan Manual Step-by-Step

Kategori: latsol_smp_inggris | Kota: KAB. BENGKAYANG | Tanggal: 20 Jan 2026 13:40
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Target: ≤ 60 detik per soal.

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The Manager
PT. GARUDA INDONESIA
Jl. Merdeka, 54
July 12, 2002

Dear Sir,

I am one of the customers of your flight company. Through this letter, I would like to tell you something. This is about the services of your company.

Last Monday, I flew to Medan on the flight number GA 116, on the schedule board, it is stated that the plane would depart at 70.00 a.m. But in fact, I had to wait for an hour before taking off. It has happened many times; because of that I was late to attend an important meeting at my office in Medan.

You have to pay deeply attention to my letter. Do your best for your customers. I am sure that you realize how important the customers are for your company. I do hope that you will consider this letter.

Your faithfully,
Albert


soal 16. What is the letter about?

A. Complying about the service
B. Informing about the meeting
C. Replying the complaint
D. Asking for information

soal 17. Why was the writer late for the meeting? Because ........

A. the flight to Medan was delayed
B. he didn’t know the time
C. he attended another activity
D. he forgot the flight schedule

soal 18. Which is NOT TRUE about the writer according to the letter?

A. His office is in Medan
B. He wrote a letter to the manager
C. He didn’t feel disappointed with the services
D. He realizes how important the customers are

soal 19. The letter tells us that the writer .......

A. Was happy with the service
B. Attracts the manager's attention
C. Didn't like the customers
D. Used Garuda to Medan many times

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