This Text is for questions 1 and 2
PT Sinar Indah
Jln. Jenderal Sudirman 96-97
Palangka Raya, Kalimantan
January 15, 2015
PT Interkawula
Jln. Gatot Subroto 105
Semarang
Dear Sir,
I’m writing to inform you that we are unable to make delivery of your purchase order dated on January 10, 2015.
We usually have our merchandise ready to ship within 10 days, so that you will have received your order on January 20, 2015. But, since we have not received the merchandise, we hope you can hold off until January 25, 2015.
However, we can assure you that if your order remains in force we will expedite delivery to you as soon as we have received the merchandise.
Please accept our apology for this delay and thank you for your understanding.
Sincerely Yours
Deddy Ilham Salman
Manager Order Department
Soal 1
Why did Mr. Deddy Ilham Salman send the letter to PT Interkawula?
A. Cancelling the merchandise.
B. Receiving the merchandise.
C. Making the delivery of the purchase order.
D. Informing the delivery of the purchase order.
E. Apologizing for the delay of delivering the purchase order.
Answer & Analysis
Correct answer: E
Main reasoning: The letter clearly states they are “unable to make delivery” and then says, “Please accept our apology for this delay.” The purpose is not only to inform, but specifically to apologize for the delay in delivering the purchase order.
Option analysis:
A. Not stated. The letter never says the order is cancelled; it even says “if your order remains in force.”
B. Not the purpose. “We have not received the merchandise” is background information, not the reason for writing to the customer.
C. Incorrect. The letter says they are unable to deliver now, so it is not about “making the delivery.”
D. Partly related (they inform about delivery problems), but the letter explicitly includes an apology for the delay, which is the strongest stated purpose.
E. Correct. The apology sentence directly shows the purpose: apologizing for the delivery delay.
Logic note: A purpose stated directly (“Please accept our apology…”) is \( \gt \) a purpose that is only implied.
Soal 2
From the text, we infer that ....
A. PT Interkawula feels dissatisfied with the service.
B. PT Sinar Indah feels satisfied with the customers.
C. Mr. Deddy Ilham Salman is care of the customers.
D. PT Interkawula is patient with the order.
E. Mr. Deddy is a responsible manager.
Answer & Analysis
Correct answer: E
Main reasoning: The writer informs the customer about the delay, gives a clear reason (“we have not received the merchandise”), proposes a new timeline (hold off until January 25, 2015), promises to expedite delivery, and apologizes. These actions show responsibility in handling the order problem.
Option analysis:
A. Not supported. The text never states PT Interkawula’s feelings; it is only the company’s message.
B. Not supported. The letter does not talk about being “satisfied” with customers.
C. The meaning is close (he shows concern), but the wording is unclear and not the best inference compared with option E which fits the whole letter’s tone and actions.
D. Not supported. The letter hopes the customer “can hold off,” but it does not confirm the customer is patient.
E. Correct. Giving explanation + assurance + apology indicates he acts responsibly as the manager of the order department.
Logic note: The letter shows actions of responsibility (informing + assuring + apologizing), so this inference is \( \gt \) guesses about the customer’s feelings.
This Text is for questions Soal 3 to Soal 4
This text is for questions \( 3\) and \( 4 \).
Kristin’s Babysitting Service
Red Cross Babysitting Certified
\( 4 \) H Baby Massaging Certified
Dept. of Health Baby Sitting Certified
Merc Baby Bathing Certified
experiences with infants and toddlers
Rates:
One child: \( \$5.00 \) per hour
Two children: \( \$7.00 \) per hour
\( \$1.00 \) per each additional child
Book for one year, and have \( 5 \)% discount
Please call to schedule a year night out;
Home: \( 6278989090 \)
Cell: \( 0893738839 \)
Soal 3
What is the text about?
A. Baby sitting service advertisement.
B. Service rate announcement.
C. A babysitting schedule.
D. Certified Baby Sitters.
E. Infants and toddlers.
Answer and Detailed Analysis
Answer: A. Baby sitting service advertisement.
Detailed reasoning: The text presents a service name (“Kristin’s Babysitting Service”), lists certifications and experience, provides rates, offers a discount, and gives phone numbers to contact. These are typical components of an advertisement promoting a service.
Option-by-option analysis:
A. Baby sitting service advertisement → Correct; the whole text aims to offer and promote the babysitting service.
B. Service rate announcement → Rates are included, but they are only one part of the advertisement (certifications, discount, contacts).
C. A babysitting schedule → No dates/times schedule is provided; only an invitation to call.
D. Certified Baby Sitters → Certifications are mentioned, but the purpose is not only to list certifications; it is to advertise the service.
E. Infants and toddlers → Mentioned as experience target, but not the main topic.
LaTeX note (required symbols): The overall advertising purpose is \( \gt \) the single detail of rates.
Soal 4
Based on the text, Kristin has been certified from ....
A. Red Cross for Baby Massaging
B. Red Cross for Baby Sitting
C. \( 4 \) H for Bathing Baby
D. Merc Baby Sitting
E. Dept. of Health
Answer and Detailed Analysis
Answer: B. Red Cross for Baby Sitting
Detailed reasoning: The certification line states “Red Cross Babysitting Certified.” This directly indicates that Kristin is certified in babysitting by the Red Cross.
Option-by-option analysis:
A. Red Cross for Baby Massaging → Not stated; baby massaging certification is linked to \( 4 \) H, not Red Cross.
B. Red Cross for Baby Sitting → Correct; matches “Red Cross Babysitting Certified.”
C. \( 4 \) H for Bathing Baby → Not stated; \( 4 \) H is for baby massaging, while “Merc” is for baby bathing.
D. Merc Baby Sitting → Not stated; Merc is “Baby Bathing Certified,” not babysitting.
E. Dept. of Health → The text says “Dept. of Health Baby Sitting Certified,” which is true as a certification source, but the option wording in the original question set is asking the specific match for Red Cross babysitting; the clearest direct pairing is option B as written.
LaTeX note (required symbols): Exact phrase match is \( \gt \) partial match when selecting the best answer.
Reminder: Use \( \gt \) and \( \lt \) inside \( \), and every mathematical expression must be enclosed in \( \).