Cara Mengidentifikasi Tone dan Purpose Penulis di Soal TKA Inggris

This text is for question 1 and 2

Dear Mr. Thompson

I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining room chairs from us which your company delivered to his residence.

He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake. I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone’s satisfaction.

Sincerely,
Jackie Middleton
Customer Services Manager

Soal 1. What is the customer complaining about in his letter?

A. Late delivery of the purchasing goods.

B. The damaged purchased goods.

C. Cancellation of the delivery.

D. High price of the furniture.

E. Low quality of the product.

Jawaban & Analisis

Kunci: B

Kalimat kunci dalam teks adalah “the purchases arrived damaged”. Ini menunjukkan keluhan utama pelanggan adalah kondisi barang yang rusak saat diterima.

Pilihan lain tidak didukung oleh teks. Maka pilihan B paling tepat dan \(B \gt E\).

Soal 2. Who is Mr. Thompson?

A. A valued customer.

B. Delivery Service Manager.

C. Customer Service Manager.

D. Jackie Middleton’s boss.

E. Mr. Robinson’s employee.

Jawaban & Analisis

Kunci: B

Surat ditujukan kepada Mr. Thompson dan membahas masalah pengiriman barang. Ini menunjukkan Mr. Thompson bertanggung jawab pada layanan pengantaran.

Jackie Middleton jelas disebut sebagai Customer Services Manager, sehingga Mr. Thompson berada pada bagian lain. Maka B paling logis dan \(B \gt D\).

This text is for question 3 and 4

This new and unusual building in the downtown business district offers unique opportunities for small to midsized tenants to occupy an entire floor.

OFFICE SUITES

from \(1{,}600\) to \(6{,}000\) square feet are available for immediate occupancy.

Commuting is easy, with the subway stop only one block away. It’s convenient to shops, restaurants, hotels, and business services.

For leasing information call \(303\)-\(572\)-\(5947\).

Soal 3. What is this advertisement about?

A. A new office building.

B. Office suites to rent.

C. The unusual building downtown.

D. Office suites to sell.

E. A building in the business district.

Jawaban & Analisis

Kunci: B

Kata “leasing” dan “available for immediate occupancy” menandakan bahwa iklan ini menawarkan sewa kantor.

Fokus utama bukan gedungnya, tetapi unit kantor yang disewakan. Maka \(B \gt A\).

Soal 4. The good point about the office suites is …

A. furnished

B. available in one type size

C. far from public places

D. several blocks away from subway stop

E. easy to reach for commuters

Jawaban & Analisis

Kunci: E

Pernyataan “the subway stop only one block away” menunjukkan kemudahan akses bagi komuter.

Pilihan lain bertentangan atau tidak disebutkan dalam teks. Maka E paling tepat dan \(E \gt D\).

Latihan Soal Bahasa Inggris SMA/MA

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